Better customer service with the new Green Masters app
Overview
Services
- Research & strategy
- Product development
- Product design
Introduction
Who is Green Masters?
Green Masters is a subsidiary of the Multi Masters Group. In turn, they are part of the Samsic Group, a European leader in service provision. They are responsible for the maintenance of green spaces and parking lots, sustainable green management, biodiversity, and winter services.
The team at Pàu worked on a successful digitalization project for the Multi Masters Group, focusing on quality, sustainability, and safety in the workplace. Green Masters launched a new application that improves the efficiency and productivity of their maintenance teams.
Challenge
How can we boost efficiency and productivity?
Scheduling for the various services was often complex and unclear. However, for Green Masters, it is crucial that the maintenance teams can carry out their tasks as smoothly as possible and that they can also communicate the services provided to internal departments for accurate processing.
Approach
Step by step to a smart solution
During an intensive discovery workshop with the Green Masters project team and our UX experts, we outlined the strategy and vision, visualized the challenges, and prioritized the actions to be taken.
Next, we immediately began investigating user habits and uncovering the difficulties, both internally and externally. The task flow was completely restructured to be more user-centered, rather than based on existing processes.
Solution
Order management platform
We met Green Masters’ expectations by integrating the use of digital technology into new work processes. This drastically reduces the amount of repetitive administrative work and boosts sustainability. Communication between employees, customers, and the back office is now faster and clearer.
Thanks to the app, the end user has more autonomy, allowing for a more customer-focused approach.
Through insights and analysis, Green Masters now guarantees more flexibility and immediate follow-up on the quality of the delivered work.
Let’s collaborate
Do you have questions or would you like to know more about how we can help you? Please contact us. We look forward to creating your success story together.